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    Returns & Exchanges - Nikaza Official
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    Returns & Exchanges

    Nikaza Official / Returns & Exchanges

    RETURN &  EXCHANGE POLICY

     

    RETURN & EXCHANGE POLICY

     

    If you are not entirely satisfied with your purchase, we’re here to help.

     

    RETURNS

    To be eligible for a return, your item must be unused and in the same condition that you received it.

     

    We will not accept returns or offer refunds for goods unless they are faulty (at our option).

     

    You have 5 calendar days to return an item from the date you received it.

     

    Your item must be in the original packaging.

     

    Your item needs to have the receipt or proof of purchase.

     

    At our option we will repair or replace the goods or provide you with a refund of the purchase price.

     

    For additional information in this section, please refer to our terms and conditions page.

     

     

    REFUNDS

     

    If your goods are faulty when they are delivered you may return the faulty goods to us. If you return the goods to us we will (at our option) repair or replace the goods or provide you with a refund of the purchase price and the price of delivery, via the original payment method.

     

    In order to return faulty goods you must contact us at info@nikazasiancouture.com to inform us that you wish to return the goods. We will then provide you with details of where to return the goods and how to complete the returns process. You will be responsible for the costs of delivering the goods back to us.

     

    If we repair or replace the goods we will deliver the repaired or replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.

     

    If we provide a refund we will pay it to the account you used to purchase the goods, via the original payment method in pay pal, which is in most cases. Subject to outfit being unused and unworn with all the tags intact as at the time of receiving the outfit.

     

    For additional information in this section, please refer to our terms and conditions page.

     

     

    SHIPPING

     

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

     

    If you receive a refund, the cost of return shipping will be deducted from your refund.

     

    For additional information in this section, please refer to our terms and conditions page.

     

     

    CONTACT US

     

    If you have any questions on how to return your item to us, contact us at info@nikazaofficial.com.

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